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Blog Maximize equipment service revenue with field service software

23/08/2019 - Arend Jan Boersma

Equipment dealers make more money on service and maintenance on machinery and equipment than on the initial sales. Margins on sales have come under pressure in recent years, while the revenues from service and maintenance contracts are becoming increasingly interesting. Thorough automation of the field service department helps you to increase service revenues. Customers demand top quality service In 2019, customers expect the service department is easy to contact, will help immediately and will deliver top quality service. If you don’t, there is always a competitor that can meet the customer’s expectations and is willing to take over the service and maintenance work. Decent field service automation is a must-have to provide top...

The opportunities of digitization for equipment dealerships

26/07/2019 - Philip van Kemenade

Digitization offers great opportunities for companies. Not only in the technology sector, but in many industries. Equipment dealers can stand out from the competition by making use of new possibilities. The possibilities for equipment dealers More and more houses are equipped with smart...

5 tips for the preparation of an ERP implementation

19/07/2019 - Remko Gaastra

Is your organization about to start the implementation of a new ERP system? Or an upgrade or re-implementation that will bring a lot of change? The impact of such a project on the organization is huge. Without proper preparation, your company runs a lot of risk! With these tips you increase the...

The benefits of D2V interfacing for equipment dealerships

12/07/2019 - Philip van Kemenade

Dealer-to-vendor (D2V) interfaces ensure an easy exchange of information between the ERP system of the equipment dealer and the system(s) of the vendor. Equipment dealers often gain back their investment in D2V interfacing quickly because it provides some important benefits. Examples of D2V...

4 requirements to your field service planning tool

05/07/2019 - Arend Jan Boersma

To ensure that your field service department operates as efficiently as possible, a good planning tool is required. These are 4 important features that a field service planning tool should have: Easy to use The (field) service planner wants to work efficiently and pleasantly. That becomes easy...

Save costs with decent supplier assessment

28/06/2019 - Luuk Busschers

If your organization orders parts on a daily basis, it is wise to make a thorough assessment of your suppliers. What should you pay attention to when selecting the right supplier? Price and quality As with any purchase, you want good quality at a low price. Fortunately, price is a perfect factor for comparisons between suppliers. With quality, this is much more difficult, although with some experience you will be able to estimate this fairly well per supplier and per product (category). It can be interesting to develop an interface between your ERP system and the supplier's system to have, for example, a price and availability check, or to be able to request a quote and place orders. Delivery time and delivery reliability Sometimes...

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