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BlogImprove your field service department with management by exception

07/12/2018 - Arend Jan Boersma

One of the most important requirements for your field service department is the fast and efficient handling of work orders. Customers expect a high level of service from your technicians, but also count on being helped quickly and against low costs. That asks for a proper organization of your processes on the service department. The principle of 'management by exception' can help you with this. What is management by exception? In the case of management by exception, managers delegate tasks to their staff members without checking them or intervening, as long as the results meet predefined objectives. The management will therefore only act 'by exception'. Often, the decision to inform or engage management is also delegated to the staff...

Marketing and sales are the same, right?

30/11/2018 - Philip van Kemenade

Do you know the difference between marketing and sales? For many people, there is no difference. However, marketing and sales are two different disciplines, with different objectives and where different skills are required. Important: in order to be successful, marketing and sales must form one...

The opportunities of predictive maintenance for equipment management

23/11/2018 - April Potts

If equipment breaks down, you need to fix it. Simple as that. But how great would it be if you could predict the right moment for maintenance to your equipment and that way prevent a breakdown? That provides enormous benefits to you and your customers. From increased uptime of equipment to cost...

The 4 key principles of Microsoft Dynamics 365 Business Central

16/11/2018 - Philip van Kemenade

Microsoft has been a top player in ERP software for many years. And with the introduction of Dynamics 365 Business Central earlier this year, it is likely that Microsoft will remain a leader in the market in the future. Dynamics 365 Business Central is a great platform for small to medium-sized...

Why the old erp system no longer matters

09/11/2018 - Peter Gerhardt

When you get involved in the implementation of a new software system as a key user, you will have to understand what this actually means. After all, such an implementation is not something you do every year and so it will be difficult to realize what this requires from you. To get straight to the...

A day in the life of a service manager

02/11/2018 - Teun Arts

As a service manager at Dysel, I am the first point of contact for our customers. Whether they run into a problem, are in the middle of an upgrade, improve their business processes or looking for extra functionalities; I am there to help. Every day is different and brings unexpected moments and new situations. But that is exactly why I like my job so much. To give you an idea; this is what a typical day looks like in the life of a service manager: 8:30 With my first cup of coffee in my hand, I take a look at our 'project backlog'. This is the list of tasks / items carried out by the project team in the various ongoing projects. I check the list on items that require extra attention and I estimate whether the scheduled work can...

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