If you can't explain it simply, you don't know it well enough

Good customer service is crucial to attract and retain customers. And to really make the difference you need to provide excellent service. What that entails differs per industry, per product or service and per customer. However, these are 4 things that every customer wants: 1. Good accessibility...

Does your staff spend a lot of time on administration? Registration of the jobs they performed, the agreements they have made, and time registration are often time-consuming tasks. Automation makes it easier and better. Automation means less administration. Less administration means spending more...

Everyone knows the stories from the media about endless implementations of ERP software. Or maybe you have experienced one yourself, like I did. An implementation that takes years and in which the go-live date is constantly being postponed. The problems that occur in these projects are diverse, but...

Goals drive behavior. Having the right goals across your business should encourage proper behavior. Most companies focus on growing revenue, profit and improving workforce morale and retention, but these are not the only metrics that matter. Unfortunately, there are some big barriers that make it...