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BlogERP software support; the importance of complete ticket information

15/05/2020 - Teun Arts

The ERP system is the most business-critical application of the organization. When you encounter problems or have questions, you need to be helped quickly. But what is the best way to ask your question? When you submit your support ticket with complete information, it is more likely you will get quick and adequate support. What you can do yourself Before you ask your question about the ERP system to the support department, there are several things you can do yourself. That is still the fastest way to get the answer to your question: Study the documentation: check the process flows, manuals and work instructions. Ask a close colleague for help: your colleague who uses the same functionality might be able to help you. Ask a key user or...

Is your Dealer Management System up to date?

08/05/2020 - Philip van Kemenade

For many equipment dealers, perfectly organizing business processes plus supporting them with a top-quality dealer management system (DMS) is a major challenge. Let alone to keep up with new versions of the DMS. Yet, that is also important; an up to date DMS. Here are four reasons why: 1. New...

Does your dealer management system meet these criteria?

01/05/2020 - Philip van Kemenade

Equipment dealers also notice the consequences of the worldwide coronavirus outbreak. The decline in especially sales of new machines and equipment is inevitable. Right now, it is even more important to have a dealer management system with a competitive advantage. Does your DMS meet these important...

ERP support: 4 benefits of a support site

24/04/2020 - Wilbert Schreurs

From time to time you have questions about how to use your ERP system and you want those questions to be answered as quickly as possible. However, it is best not to pick up the phone or send an email, but to submit a ticket in an online support environment. 1. You will be helped faster Tickets...

Coronavirus and minimal risk of contamination in your warehouse

17/04/2020 - Philip van Kemenade

For companies with a warehouse or distribution center it is extra difficult, but also extra important, to take good measures regarding the coronavirus. What can you do to protect the health of employees and other people in the best way possible? General guidelines The minimum you should do is of...

Online support; more important than ever before

10/04/2020 - Tamara de Jong

Helping customers remotely. For some companies, the most normal thing in the world for years, for others something that they are forced to learn because of the corona virus. In many industries it is possible to offer online support and it benefits both you and your customers. 24/7 digital self-support You can offer online support through a support site, a customer portal, or an app. In all cases, it comes down to offering your customers the opportunity of digital, self-support at any time. This brings us to the three major benefits of online support: Open 24/7: customers do not depend on your opening hours, but solve their problems and raise their questions whenever they want to. Digital: no need for customers to travel to the office...

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