If you can't explain it simply, you don't know it well enough

BlogThis is how you provide excellent customer support

05/04/2019 - Wilbert Schreurs

As a support consultant, I help customers every day by answering their questions and solving their problems. From the moment the customer submits an issue until after resolving the issue, there are a few things I pay attention to, to offer the best possible support. I make sure I completely understand the question or the problem When a customer asks a question or reports a problem, I want to completely understand him or her. That goes beyond listening carefully to his/her story or reading the issue thoroughly. In many cases it is important to ask questions in return, find out the true nature of the problem or to understand the reason why the customer asks the question. It is also important to have complete information. You need to know...

4 things every customer wants

29/03/2019 - Teun Arts

Good customer service is crucial to attract and retain customers. And to really make the difference you need to provide excellent service. What that entails differs per industry, per product or service and per customer. However, these are 4 things that every customer wants: 1. Good accessibility...

Automate more, administrate less

22/03/2019 - Philip van Kemenade

Does your staff spend a lot of time on administration? Registration of the jobs they performed, the agreements they have made, and time registration are often time-consuming tasks. Automation makes it easier and better. Automation means less administration. Less administration means spending more...

Why an ERP implementation should not take too long

15/03/2019 - Peter Gerhardt

Everyone knows the stories from the media about endless implementations of ERP software. Or maybe you have experienced one yourself, like I did. An implementation that takes years and in which the go-live date is constantly being postponed. The problems that occur in these projects are diverse, but...

4 Barriers Businesses Run Into When Achieving Important Goals

08/03/2019 - April Potts

Goals drive behavior. Having the right goals across your business should encourage proper behavior. Most companies focus on growing revenue, profit and improving workforce morale and retention, but these are not the only metrics that matter. Unfortunately, there are some big barriers that make it...

4 things you learn during an ERP upgrade

01/03/2019 - Teun Arts

You have an ERP system that works well for your organization, but the new version of this system has much more to offer: time for an upgrade! In addition to a modern ERP package, an upgrade will offer you even more benefits. It is an extremely insightful project for your organization. You are held up a mirror, which means you will get to know the organization, the processes and the people. These are 4 things you learn in an ERP upgrade: 1. How business processes can be better streamlined With an ERP upgrade you will look critically at the business processes and how they are set up. You will soon find out that as an organization you can improve a lot: Processes are not or not entirely documented, or there is actually no...

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