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Blog The importance of integrated ERP and CRM

31/01/2020 - Philip van Kemenade

Many organizations implement ERP (Enterprise Resource Planning) software and CRM (Customer Relationship Management) software separately. But with separate systems for ERP and CRM, you will constantly have to worry about the quality and completeness of data used by employees in their decision-making. A 360-degree view of your customers Whether it is the account manager who completes a sales deal, administration who sends out an invoice or the technician who carries out a service job; every customer interaction is important information for your company. For a complete insight into your customer, you need to register all interactions in the same system. This enables you to provide the best service and to take the best decisions based on...

The importance of modern IT in your company

24/01/2020 - Dysel

Many companies regard information technology as a necessary thing instead of something that can bring benefits. But the use of modern IT makes your organization more effective and successful. 1. More productive due to better performance The great performance of modern IT, such as the increased...

Realize business benefits with ERP in 6 steps

17/01/2020 - Ivan Dale

Many ERP implementations do not proceed as expected. The project takes too long, the costs are too high and, most importantly: the expected benefits for the company are not or only partially achieved. With these 6 steps your ERP implementation stays within scope and you increase the chance of...

After sales revenue opportunities for equipment dealerships

10/01/2020 - Philip van Kemenade

Because the margins on sales of machines are under increasing pressure, it is important for equipment dealers to continue to generate revenue after the initial sale. But how can you maximize after-sales revenue? 1. Preventive maintenance With preventive maintenance, you prevent damage, defects and...

What are your business software goals for 2020?

20/12/2019 - Philip van Kemenade

With 2019 coming to an end, the business plans for 2020 are already wrapped up. But what is the role of business software in your plans? Regardless of whether you plan to invest in new software or continue to work with the current software, it is important to set clear objectives. SMART business...

5 benefits of a support portal

13/12/2019 - Wilbert Schreurs

A support portal is an effective tool in helping you offer your customers the top quality support that they expect from you. If you use it as an additional channel next to the existing ways of providing support, there are major benefits for both your customers and your organization. 1. You give customers 24/7 access to real-time information A support portal is not bound by opening hours. Customers can login to the portal 24 hours a day, 365 days a year to view information or to submit new support issues. That works great for customers who work outside the regular opening hours of your company, for example in the evenings or during the weekends. Or when your customers are active in different continents and time zones. In addition, the...

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