Blog 4 things every customer wants
29/03/2019 - Teun Arts
Good customer service is crucial to attract and retain customers. And to really make the difference you need to provide excellent service. What that entails differs per industry, per product or service and per customer. However, these are 4 things that every customer wants: 1. Good accessibility and being helped quickly Accessibility is very important. When you make a phone call, you want to talk to someone. Not get into a lengthy selection menu or have your call being transferred endlessly. When you send an e-mail, you want a response. And when you visit a company, you want someone to be there for you. Although this seems obvious, many companies can do much better on accessibility. Guidelines or KPI’s for the accessibility and response...
