If you can't explain it simply, you don't know it well enough

To schedule work orders for field service technicians in the most optimal way. It is one of the biggest challenges for equipment dealers. Habbo Gaastra investigated this topic during his graduation internship at Dysel for the study Informatica (Computer Science) at Hogeschool Rotterdam (the Netherlands). And it turns out equipment dealers can make a lot of progress in optimizing their service planning. Service planning can be complicated Habbo explains that many factors must be taken into account. “First of all, you have all the work orders that must be assigned every day to all your service technicians. This can be for preventive maintenance, but also for a breakdown repair. The service technicians operate in different regions and have...

Redmar Gaastra is a third-year student Industrial Engineering at Avans Hogeschool in Tilburg and is currently an intern at Dysel. He investigates how the process descriptions for customers can be improved. Mapping processes Dysel's customers are active in sales, rental and service of serial numbered equipment. An industry that Dysel knows inside and out because of the more than 200 implementations that have been carried out at equipment dealers all over the world. This industry knowledge is incorporated in the Dysel Core methodology. Part of the Dysel Core are the process descriptions that explain step by step the processes of equipment dealers. Redmar investigates how the processes can be made even more efficient: “I want to optimize...