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BlogA day in the life of a service manager

02/11/2018 - Teun Arts

As a service manager at Dysel, I am the first point of contact for our customers. Whether they run into a problem, are in the middle of an upgrade, improve their business processes or looking for extra functionalities; I am there to help. Every day is different and brings unexpected moments and new situations. But that is exactly why I like my job so much. To give you an idea; this is what a typical day looks like in the life of a service manager: 8:30 With my first cup of coffee in my hand, I take a look at our 'project backlog'. This is the list of tasks / items carried out by the project team in the various ongoing projects. I check the list on items that require extra attention and I estimate whether the scheduled work can...

A leader is best when people barely know he exists

26/10/2018 - Remko Gaastra

Are you a manager that rules its department with an iron fist? Do you give orders to people and strictly monitor that those orders are carried out correctly? Do your people want to perform well, because they know how angry you become when they don’t? If so, it may seem like you are in control over...

10 ways how your ERP system can provide ROI

19/10/2018 - April Potts

Many organizations are extremely careful when it comes to investing in ERP software. And that is completely understandable. The investment is often significant, the impact on your whole business is enormous and the outcomes are very unpredictable. Perhaps the insights in this blog help you to...

This is why every organization needs a mission and vision

12/10/2018 - Philip van Kemenade

Your organization cannot do without a mission and a vision. They express the right of your organization to exist and help you determine the direction to head to. Your mission explains what your organization stands for and what contribution you make to society. The vision gives effect to the mission...

5 capabilities every Product Owner should have

05/10/2018 - Tamara de Jong

You might have heard of 'agile working' in relation to software development. With this approach you assume that the circumstances can change during the development process, you respond to that and by doing so, you ensure a good end result. One form of agile working is the scrum method. This...

How is industry-specific software created?

21/09/2018 - Peter Gerhardt

Business software is increasingly focused on a specific industry. Software partners specialize in one or a few industries and develop a software solution that optimally supports the processes in that industry. I often get questions from customers that start with 'Why?'. Why does it work like that in your system? Why did you go for that solution? Why can’t we do it in a different way? In fact, they wonder what the most important factors are that determine the setup, technology and development of industry-specific software. In other words, how is industry-specific software created? The customer! Every day we talk with our customers about their organization and the challenges they face. Therefore, our customers have a big...


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