If you can't explain it simply, you don't know it well enough

BlogWhy organizations should spend more time on customer retention

03/05/2019 - Teun Arts

Attracting new customers is a top priority for many companies. Also in the business services industry. Yet it is advisable for this type of companies to invest more time and energy in retaining customers instead of attracting new customers. Better chance of a sales deal with an existing customer than with a new customer In business services, the sales process for new business usually takes a very long time and competition is often fierce. From the longlist to the shortlist to the final decision, one party after the other is excluded from the selection process. The chance of a sales deal with a new customer is therefore very small, in many cases less than 10%. This is different for existing customers. They are familiar with your...

The power of Microsoft Dynamics 365 Business Central

26/04/2019 - Tamara de Jong

Access to the right information at the right time is now more important than ever before for most organizations. A powerful ERP system supports you in this. Microsoft Dynamics 365 Business Central offers some important benefits that provide your company a head start on the competition. Modern...

Why ERP software is not about the software

19/04/2019 - Philip van Kemenade

In many companies, ERP software is considered as an IT topic. It is a system, an application, ran by the IT department and if you experience any difficulties, they will help you back on track. However, with ERP implementations, upgrades and new features, the role of IT should actually be...

Training employees is time and money well spent

12/04/2019 - April Potts

It doesn’t matter what type of business you are in; ongoing training is essential. However, in the equipment industry not only is it necessary; it is mandatory. All workers who wish to operate (heavy) equipment of some kind must complete training to feel competent and confident at driving/handling...

This is how you provide excellent customer support

05/04/2019 - Wilbert Schreurs

As a support consultant, I help customers every day by answering their questions and solving their problems. From the moment the customer submits an issue until after resolving the issue, there are a few things I pay attention to, to offer the best possible support. I make sure I completely...

4 things every customer wants

29/03/2019 - Teun Arts

Good customer service is crucial to attract and retain customers. And to really make the difference you need to provide excellent service. What that entails differs per industry, per product or service and per customer. However, these are 4 things that every customer wants: 1. Good accessibility and being helped quickly Accessibility is very important. When you make a phone call, you want to talk to someone. Not get into a lengthy selection menu or have your call being transferred endlessly. When you send an e-mail, you want a response. And when you visit a company, you want someone to be there for you. Although this seems obvious, many companies can do much better on accessibility. Guidelines or KPI’s for the accessibility and response...

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