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BlogTop benefits of automating your service department

05/06/2020 - Arend Jan Boersma

Customers of equipment dealers expect top quality service and maintenance. To be able to meet these expectations, the entire process from service planning to invoicing must be perfectly organized. And that requires good automation. These are the key benefits of automating your service department. Improved planning Preventive maintenance, inspections, failures, recalls, breakdowns and emergency jobs. It is not easy to flawlessly schedule and organize maintenance, service and repairs to equipment. Every day, service planners are confronted with new surprises and challenges. But with the right automation tools, the service planning becomes a lot easier. For example, by scheduling preventive maintenance automatically. A graphical dispatch...

5 types of Business Intelligence users in your organization

29/05/2020 - Bjorn Schouten

More and more equipment dealers manage their organization based on facts and figures. A powerful Business Intelligence solution is indispensable for this. The entire company must acknowledge the value of BI and the importance of data-driven decision-making. But not everyone uses BI in the same...

ERP software support; the importance of complete ticket information

15/05/2020 - Teun Arts

The ERP system is the most business-critical application of the organization. When you encounter problems or have questions, you need to be helped quickly. But what is the best way to ask your question? When you submit your support ticket with complete information, it is more likely you will get...

Is your Dealer Management System up to date?

08/05/2020 - Philip van Kemenade

For many equipment dealers, perfectly organizing business processes plus supporting them with a top-quality dealer management system (DMS) is a major challenge. Let alone to keep up with new versions of the DMS. Yet, that is also important; an up to date DMS. Here are four reasons why: 1. New...

Does your dealer management system meet these criteria?

01/05/2020 - Philip van Kemenade

Equipment dealers also notice the consequences of the worldwide coronavirus outbreak. The decline in especially sales of new machines and equipment is inevitable. Right now, it is even more important to have a dealer management system with a competitive advantage. Does your DMS meet these important...

ERP support: 4 benefits of a support site

24/04/2020 - Wilbert Schreurs

From time to time you have questions about how to use your ERP system and you want those questions to be answered as quickly as possible. However, it is best not to pick up the phone or send an email, but to submit a ticket in an online support environment. 1. You will be helped faster Tickets submitted through a support site are picked up faster than questions by email or phone. With a ticket, the support desk immediately sees to which customer the ticket is related, which version of the software, a description of the problem, possibly clarified with screenshots or attachments. As a result, the question can be answered immediately or be assigned to the right specialist. No emails back and forth to get information complete or telephone...

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