BlogEffective deployment of a support portal
With a support portal you offer online service and support to your customers. Your customers can, for example, submit support tickets, find answers to their questions, view documents or make service appointments. In this blog an overview of the benefits of a support portal and what you should pay attention to when deploying a support portal. Plus, the biggest pitfall to avoid. 24/7 digital self-support With a support portal you offer customers the opportunity to get digital self-support at any time. This immediately contains the three major benefits of a support portal: Open 24/7: customers do not depend on your opening hours, but solve their problems and raise their questions whenever they want to. Digital: no need for customers to...