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BlogTraining employees is time and money well spent

12/04/2019 - April Potts

It doesn’t matter what type of business you are in; ongoing training is essential. However, in the equipment industry not only is it necessary; it is mandatory. All workers who wish to operate (heavy) equipment of some kind must complete training to feel competent and confident at driving/handling the equipment in any work environment. Safety and Health An active occupational safety and health training program can result in fewer injuries and illnesses, better morale and lower workers’ compensation insurance premiums, among other benefits. In the United States, the relevant government agency is the Occupational Safety and Health Administration (OSHA). The following topics are a few examples of unlimited upside for companies who...

This is how you provide excellent customer support

05/04/2019 - Wilbert Schreurs

As a support consultant, I help customers every day by answering their questions and solving their problems. From the moment the customer submits an issue until after resolving the issue, there are a few things I pay attention to, to offer the best possible support. I make sure I completely...

4 things every customer wants

29/03/2019 - Teun Arts

Good customer service is crucial to attract and retain customers. And to really make the difference you need to provide excellent service. What that entails differs per industry, per product or service and per customer. However, these are 4 things that every customer wants: 1. Good accessibility...

Automate more, administrate less

22/03/2019 - Philip van Kemenade

Does your staff spend a lot of time on administration? Registration of the jobs they performed, the agreements they have made, and time registration are often time-consuming tasks. Automation makes it easier and better. Automation means less administration. Less administration means spending more...

Why an ERP implementation should not take too long

15/03/2019 - Peter Gerhardt

Everyone knows the stories from the media about endless implementations of ERP software. Or maybe you have experienced one yourself, like I did. An implementation that takes years and in which the go-live date is constantly being postponed. The problems that occur in these projects are diverse, but...

4 Barriers Businesses Run Into When Achieving Important Goals

08/03/2019 - April Potts

Goals drive behavior. Having the right goals across your business should encourage proper behavior. Most companies focus on growing revenue, profit and improving workforce morale and retention, but these are not the only metrics that matter. Unfortunately, there are some big barriers that make it complicated to achieve your goals. 1. Employee turnover We are never promised tomorrow. Employees get sick, are offered a new job, get laid off; unfortunately, the harsh truth is that employees come and go for various reasons. How can we better prepare ourselves for an unfortunate situation? In most organizations, each employee has a role with processes they work on throughout the day to confirm task are complete, and goals are achieved. When the...


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