If you can't explain it simply, you don't know it well enough

In many companies, ERP software is considered as an IT topic. It is a system, an application, ran by the IT department and if you experience any difficulties, they will help you back on track. However, with ERP implementations, upgrades and new features, the role of IT should actually be...

It doesn’t matter what type of business you are in; ongoing training is essential. However, in the equipment industry not only is it necessary; it is mandatory. All workers who wish to operate (heavy) equipment of some kind must complete training to feel competent and confident at driving/handling...

As a support consultant, I help customers every day by answering their questions and solving their problems. From the moment the customer submits an issue until after resolving the issue, there are a few things I pay attention to, to offer the best possible support. I make sure I completely...

Good customer service is crucial to attract and retain customers. And to really make the difference you need to provide excellent service. What that entails differs per industry, per product or service and per customer. However, these are 4 things that every customer wants: 1. Good accessibility...