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BlogThe value of self-service in ERP software

13/01/2017 - Tamara de Jong

Providing quality support is critical when it comes to ERP software. Users want to be helped quickly when they encounter a problem or have a question about the software. An expert service desk that can easily be reached by phone and email is of course a must. But equally important is self-service: enable customers to help themselves without personal contact with one of your employees. Quick and easy. Self-service increases customer satisfaction Self-service is often seen as an impersonal and cost cutting way of providing service. But if integrated correctly in the overall support strategy, self-service is an excellent way to enhance the customer experience. Research shows that 75% of customers say self-service is a convenient way to...

4 tips for ERP key users

06/01/2017 - Peter Gerhardt

The key user plays an active and important role in the implementation of an ERP system, something which can be very enjoyable. Being motivated and enthusiastic are important characteristics of a key user, but still it will remain a difficult task. For many employees, the role of key user will be a...

Buying ERP? Pay attention to continuity!

23/12/2016 - Philip van Kemenade

When purchasing new ERP software, you do not decide in a rush. After all, it is a huge investment with a significant impact on your business. If you make the right choice, you will start working more efficiently and profitably. Making a wrong choice however, could - in the worst case - mean the end...

No more paper and PDF, let’s invoice digitally

16/12/2016 - Joan Gaastra

You can make money with digital invoicing. Fortunately, most companies have already said goodbye to the paper invoice by post. The PDF invoice by e-mail however is still being sent out a lot. Nothing wrong with that, but it can be done even easier. Why would you invoice digitally? With digital...

Outgoing documents, a must for every ERP system

09/12/2016 - Peter Gerhardt

Outgoing documents are an essential part of any ERP application. No matter how advanced and user-friendly the internal process has been supported by the software, it is no good software as long as you cannot produce a proper invoice from the system. Your business card Outgoing invoices, order...

The value of BI for your service department

02/12/2016 - René Welmerink

In the ERP system, all transactions (or at least a lot) that take place in your organization are registered. With a Business Intelligence tool, you analyze these transactions which provides you extremely valuable information. As an example I will take the service department, pre-eminently a department where deployment of BI tools can bring your organization a lot of profit. Insight into the profitability of service Service organizations work with different maintenance contracts, various types of service jobs in various types of machines or objects and numerous different parts. In order to determine the profitability of the service department, it is not sufficient to evaluate one or a few documents, but this requires an analysis of the...

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