A bot as a colleague or even a boss; it sounds unreal, but it's really going to happen. Bots are rapidly becoming more important and are increasingly capable of performing tasks normally performed by you and your (human) colleagues.
What is a bone?
A bot is software designed to automate work done by humans. Consider, for example, booking a hotel reservation or scheduling an appointment in your calendar. The best-known form involves chatbots. These are part of messaging apps and serve to make you feel as if you are chatting with a human.
Application in business
Facebook Messenger can be used to order clothes, flowers or a cab. But more interesting is the application of bots in business. Bots can assist employees in performing tasks as easily and efficiently as possible. Consider, for example:
- an IT bot to support users with questions about the network or their account information
- An HR bot to answer employee questions about salary, leave and benefits
- A claims bot that checks and pays employee invoices
With these bots in the workplace, employees get some new colleagues to interact with. It increases the productivity and decisiveness of the organization.
Bots instead of apps?
The number of apps we use, both personal and business, has increased rapidly in recent years. But is it desirable to have to install an app for every business or service you want to communicate with? And with every app, you have to learn how to navigate and operate it. It can be much easier. Using bots means simply sending a message, just as you do to a friend. Quick and easy, in other words.
Bots are taking on an increasingly prominent role in our lives. Both privately and at work, we will increasingly have to deal with bots in the coming years, whether we want to or not. The proper use of bots offers us many advantages. Having information faster, communicating more easily and working more efficiently.
As Product Owner, Joan Gaastra has the wheel in his hands at Dysel. He determines which functionality will be developed and where the priorities lie.
