Information technology is seen by many companies as something necessary rather than something that can bring benefits. But using modern IT does make your organization more decisive and successful.
1. More productive through better performance
The great performance of modern IT, such as the increased reliability and speed of systems and connections, makes employees more productive. It saves time, reduces frustration and improves service to customers. Many companies emphasize costs when investing in IT without looking at the benefits. A calculation of increased productivity would validate many IT investments for businesses.
2. Improved internal and external communication
Communicating with each other is becoming increasingly easy due to technological advances. Think, for example, of Office 365, SharePoint and Teams, which have made collaboration easier. Modern IT solutions also help improve communication with customers. Think of automated e-mails, solutions for track & tracing, and communicating and collaborating with customers within the same environment.
"With deployment of modern IT, you can gain a competitive advantage by offering extra service, extra quick turnaround or an extra pleasant customer experience."
3. Gain a competitive advantage and improve customer relations
With deployment of modern IT, you can gain a competitive advantage by offering extra service, extra speed, or an extra pleasant customer experience. For example, by giving customers 24/7 access to a customer portal where they can view and arrange matters. It can also strengthen your relationship with your customers. For example, by giving them personalized offers based on their purchase behavior or by continuously informing them about the status of their order.
4. Improvements in data management, document management, reporting and analysis
Data is crucial to any business. And with modern IT tools, managing, distributing and analyzing data becomes much easier. Storing data in the cloud instead of on local PCs and USB sticks is more secure and reliable. Storing and making documents available in a structured way increases efficiency and effectiveness. And better reporting and analysis of what is happening within your organization supports management.
5. Better compliance with laws and regulations.
Changes in laws and regulations can present IT challenges. Examples include the increase in the VAT rate from 6 to 9%, SEPA payments and the approaching Brexit. Modern IT solutions take these developments into account and ensure that you comply with laws and regulations. For old information technology, it can lead to customization, workarounds, or failure to comply with laws and regulations with all the consequences.
Khalid Kheder is a Technical Consultant at Dysel and an expert in managing and maintaining IT and business systems.
