Implementing ERP is all about focus
Choosing a new ERP package comes with change. Logically, you let go of the old ERP package and will have to work with the new package. Those changes are quickly visible at the beginning of an implementation: screens look different, terminology is different, the order of operations and the [...]
ERP implementation ahead? Be prepared!
Implementing an ERP system is an exciting time for many organizations. The new software package brings many advances, but it also requires, for example, describing and improving business processes, change management in the organization and, of course, time, energy and adaptability of employees. In short, the whole company has its hands full with the [...]
Equipment dealers, keep your customer happy!
Bringing in new customers is a top priority for many companies. So is equipment dealers. Yet it is actually advisable to invest more time and energy in retaining customers rather than attracting new ones. Better chance of a sales deal with an existing customer than with a new customer In sales processes [....]
Equipment centralized in your dealer management system
To run your equipment dealership well, you need a powerful dealer management system in which the equipment is central. Because only then can you make the best decisions for your business and for your customers. Tracking objects from cradle to grave By putting equipment at the center, you can track it from [....]
Efficient Parts Order Management
Parts ordering is a challenge at all equipment management organizations. Getting the right parts at the right time from the right supplier to meet the needs of the entire organization. How do you arrange this as efficiently as possible? Challenges in parts order management It seems simple, getting the right parts at the right time [...]
Effective deployment of a support portal
With a support portal, you offer online service and support to your customers. For example, customers can submit support tickets, find answers to their questions, view documents or make service appointments. In this blog, we list the benefits of a support portal and what to look out for when deploying a support portal. Plus the [...]
Effectively communicate with your partners, suppliers and customers
For equipment dealers, effective communication is key. With customers, potential customers, partners, resellers, equipment suppliers and parts suppliers. Automation can make that communication and collaboration a lot easier! Make sure you are easy to reach and pleasant to communicate with! Getting the traditional way of communication right is a must [...]
Employees first, then customers
Customer-focused. It is one of the most commonly used terms by organizations, especially in the service industry, when describing themselves. But how important is it to be customer-centric? Does it really deliver the best results for the customer? More and more companies believe in an employee focus as the optimal strategy for customer satisfaction. [...]
A new ERP system requires change management at organizations
At Dysel, we help organizations by optimizing business processes, supported by innovative software solutions. We confront organizations, but especially people, with change. Guiding this change, or change management, is crucial to making the ERP implementation successful. Start early with change management When you implement major changes in business processes, [...]
A leader is best when people barely know he exists
Are you a manager who rules your department with an iron hand? Do you hand out orders and strictly enforce them the way you want? Do your people want to perform well because they know how angry you get when this doesn't happen? If so, it may seem like [...]
