Has your service organization already made the move to quality service management software or are you still struggling with the investment? With the right software solution you will work more efficiently, save costs and provide better service to your customers. Are you still unsure about the benefits you can achieve? Focus not on costs, but on Return On Investment!
Higher productivity of your mechanics
Mechanics working with a digital service solution spend less time on administrative tasks and more time on repairs and maintenance. Mechanics' productivity increases even more when the field service application is connected to the back office system. As a result, the mechanics as well as service planning have real-time and accurate information at all times.
More billable service hours
With the right service management software set up properly, you will increase the number of billable service hours. Think about your service contracts, conditions and warranty terms. But even more important are the so-called job codes: predefined service work with a defined duration and consumption of items.
Lower overhead costs
By fully automating your (field) service department, you reduce the administrative burden, the amount of paperwork, the number of errors and the amount of duplication in the back office. This allows you to save drastically on your overhead costs.
Send invoices faster
Working digitally means being able to act immediately. No paper work orders that are handed in at the end of the week and remain on the desk for another two weeks, but sending the invoice within a few days or even on the spot at the customer's premises.
Turning more quotes into orders
Work order quotes that are immediately presented digitally by your technician have a much higher success rate than quotes that don't reach the customer until weeks later. When your customer wants a repair and you offer the opportunity to authorize it immediately, your customer is more likely to agree than if he sees the quote weeks later and has to have your technician come out again.
This is only part of the benefits. Also consider more satisfied customers, more satisfied employees, less headaches, etc. In short, don't hesitate and increase the profitability of your service organization!
As Product Owner, Joan Gaastra has the wheel in his hands at Dysel. He determines which functionality will be developed and where the priorities lie.
