Enterprise Resource Planning decisions are about the long term. After all, ERP is about the vital processes and procedures that determine the future success of your organization. But what factors should you take into account to ensure the continuity of your organization with ERP software?
Technology
Choose an ERP system developed on a reliable and strong platform that is used worldwide. It is important that the technology behind the system not only works well, but that it is also used worldwide and supported for many years to come. When you use popular and successful technology in your organization, you also make it easy for your employees. They will quickly get to know the ERP system and be comfortable working with it. In addition, communication with customers, partners and suppliers will be easier and if the ERP package is compatible with other systems and technologies in your company, this will bring benefits in efficiency and quality.
Processes
ERP software facilitates your business processes. But the way these business processes are supported varies greatly from system to system. That's why it's important to work with a partner who understands your organization. A partner who not only specializes in software and IT, but also in processes and strategy. In other words, a business partner. With a strong business partner who has extensive experience in your industry and has developed a unique ERP solution for your type of organization, you know you're in the right place. Together, you can implement industry best practices that are fully supported by the software. This will keep you competitive and profitable in the long run.
"With ERP software, it is important not only to think in the here and now, but rather to be prepared for the future."
Support
An underestimated factor in ERP projects is the importance of support. Completing an ERP project successfully within budget and within scope is one thing, but what happens next? The right support is crucial to continue benefiting from a powerful ERP system. Do you need to call an external agency on the other side of the world for support? Or can you rely on in-house support from experienced, knowledgeable staff who in turn have a team of technical, functional and business specialists around them? That makes quite a difference. The support channels you have, such as phone, e-mail and a support site, are also important. And whether you jointly enter into a Support Level Agreement so you know where you stand.
Upgrade
Software is in constant need of improvement and renewal, as new technologies and capabilities follow each other at lightning speed. So you need to have a clear picture of where your organization's ERP system is headed. When can you expect new releases, why do they add value for you and what does an upgrade project require from you in terms of investment and employee involvement?
With ERP software, it is important not only to think in the here and now, but also to be prepared for the future. The continuity of your organization is at stake, and ERP software can be fatal to your business or, on the contrary, bring huge successes.
