Is your service department still using pen and paper when handling work orders? Time to change that! A fully digital service department offers great benefits for your organization, your people and your customers.
1. Fewer errors
The digital work order reduces errors compared to the paper work order. Just think of all the things that can go wrong with pen and paper. Without paper, you experience immediate benefits: no lost paperwork, fewer spelling errors, more accurate inventory figures of service vans. Everyone on the team becomes much more organized and efficient.
2. Everything moves faster
It can take weeks to collect paper work orders and timesheets and fully process them, while it is only a matter of days to process it all digitally. Completing work orders on a mobile device means that everyone involved wastes less time on administrative work and pays more attention to what really matters. It saves time for service technicians so they can focus on their core tasks: service, maintenance and helping customers. Your customers will also be happy with better and faster service.
3. No more duplication of effort
Why fill out a paper work order and then type this information into the system when it can be much easier? With digital work orders, your office is much more efficient because of less typing and more accurate data.
4. Improved communication
Your service technicians have access to the latest, most relevant information at their fingertips, making them more self-sufficient out of the office. You can expect a reduction in office phone calls and emails, as well as better monitoring of your service technicians and their activities.
5. Less clutter
Storing work orders electronically eliminates the need for paper forms, reducing costs. Older files can be viewed within seconds, eliminating the need to rummage through countless boxes or files looking for what you need. All accessible from the server, reducing the need for storage both in the office and with service technicians in the field.
6. It's much more fun
Working on your administration late into the evening and carrying around all that paperwork with you are not the most fun parts of the service technician profession. Processing work orders easier and faster on any mobile device is much more fun. User-friendly layouts and simpler processes lead to satisfied mechanics.
Jennifer Mena is a functional consultant at Dysel and specializes in helping service departments become more effective by optimizing processes and by deploying (field) service software.
