It is impossible to master every software solution for 100%. Especially with the release of a new version of the software, it is a challenge to stay abreast of the features. You also do not have to master every feature, but it is wise to take actions to ensure that the software is used optimally and contributes to achieving the organization's goals. The software consultant plays an important role in this during, but especially after an implementation.
What's new?
Releases of software applications follow each other at an ever-increasing pace. Where this used to happen every few years, it is now annual or several times a year. Your software consultant knows better than anyone else what additional features are included in a new release and how they are of value to your organization. Make sure you have regular contact with the software consultant and stay abreast of product developments. Does a new version of the software offer interesting features? Then schedule a demo to assess this in more detail.
Engaging colleagues
Of course, it's not just about your own knowledge of the software. How your colleagues experience the software is just as important. Perhaps they are not working optimally with the software, losing time, making mistakes or being frustrated with the system. It often happens that people think "couldn't this be easier? And in practice, this is often the case, but due to lack of time no attention has been paid to going through the processes in the system together in search of the best way to work. Your software consultant can help with this. Offer your colleagues the opportunity to ask questions and to spar with the software consultant about how processes can run faster and/or better. Ultimately, the entire organization benefits from this.
Learning tricks
You may be using the software in the right way, but could get even more out of the system with a few small tweaks. When you are new to the software, many things are new and it takes effort to remember everything. Only later do you find that certain actions come naturally and you are ready for new challenges or learning new tricks. Only the real software specialists can help you with that. That one shortcut key to save time, that report to be better informed or the workaround to overcome a process through the system. The software consultant can teach you a few tips & tricks in just a short time that will benefit you every day.
A software consultant is not just there to implement your system and answer questions. He/She can help you continuously get the most out of the system and make the best use of the software with the entire organization.
Luuk Busschers is a Consultant at Dysel and helps customers achieve their goals by deploying industry-specific ERP software.
