The value of self-service in ERP software
Good support is crucial with ERP software. Users want to be helped quickly on their way when they encounter a problem or have a question about the software. An expert service desk that is easily accessible by phone and e-mail is of course a must. But at least as important is self-service: enabling the customer to [...]
The value of BI for your service department
The ERP system records all (or at least many) transactions that take place in your organization. With a Business Intelligence tool you analyze these transactions and this leads to extremely valuable information. As an example I take the service department, pre-eminently a department where using BI tools can bring your organization a lot of profit. Insight into the [...]
The benefits of D2V interfacing for equipment dealers
Dealer-to-vendor (D2V) interfaces allow for the easy exchange of information between the equipment dealer's ERP system and the supplier's system(s). Equipment dealers often quickly recoup their investment in D2V interfacing by providing some significant benefits. Examples of D2V interfacing In today's digital world, the opportunities to share information with others [...]
The added value of dimensions in an ERP system
We live in a time when we are accustomed to lightning-fast answers to our questions. Almost everyone has instant access to information. Want to know how the stock market is doing? Or know the score of your favorite team? Simply grab your phone, laptop, tablet, game device, smart TV or smart watch. Why should that [...]
The added value of CRM for your ERP system
CRM, or Customer Relationship Management, is an important term in the sales department for many companies. Because to be successful you will have to acquire customers and maintain the relationship with your customers well. Anno 2017, you're not going to do that with pen and paper. You need a good software solution to gather information about [...]
The ROI of service management software
The service department is all about working efficiently; that way you deliver the best and fastest service for your customers at the lowest cost. It is therefore the department par excellence where you can achieve a high return on investment on your software investment. Do more in less time The right service management software enables [...]
The levels of ERP software support
In case of questions or problems with the ERP system in your organization, you want to be helped quickly and adequately. After all, you don't want to be hindered or delayed in your daily work. Fortunately, there is always someone who can help you. You can solve more yourself than you think Sometimes the solution is closer than you think. Go [...]
The power of web services
For virtually every organization, exchanging information with other parties is becoming increasingly important. Technological developments in recent decades have made this much easier. The use of Web services plays an important role in this. Communication between systems thus runs quickly and predictably, saving you time and preventing errors. What is a web service? [...]
The power of webinars
A webinar is an excellent way to inform, persuade and ultimately sell to a diverse group at low cost. Regardless of the industry you work in and the customers you serve; webinars can greatly boost your marketing and sales efforts. Reach a wide audience at low cost A webinar is a [...]
The power of predictive data analytics for equipment dealers
With the rise of the Internet of Things, equipment dealers are able to collect more information from machines and devices. But how can you apply this data to take your customer service to a higher level than the service level of the competition? Collecting data It all starts with data collection. A lot of data [...]
