Automating the work of mechanics in the workshop and field service with a mobile field service solution provides a number of important benefits. Think better scheduling, higher customer satisfaction, and real-time visibility into the status of work. But the key to success is simplicity. Only if your solution is easy to use will you achieve maximum results. Only then will employees really start working with it and will it become a success on the shop floor.
Simple processes, maximum focus on service
No one likes complicated processes. But in service process automation, complexity is downright disastrous. First, because service technicians want to spend their time doing what they do best: performing service and maintenance work. A cumbersome solution that requires many clicks takes up unnecessary time and causes frustration. The field service solution should not hinder them, but support them.
Faster, more agile and fully integrated
Moreover, speed in service is crucial. When you help customers quickly and well, you make a difference. By keeping processes simple, you save time and increase your agility. Think, for example, of easy scheduling of appointments, quick registration of work or automatic generation of work orders. This speeds up turnaround time and gives you a competitive edge.
Read more here about our Field-service solution and how it combined with our ELC provides complete integration of your service process - from planning and execution to invoicing. By making information centrally available in one system, you avoid duplication, errors and miscommunication. This way you keep a grip on the execution as well as the costs, and your organization is ready for the future.
An intuitive interface for everyone
Service technicians are professionals, not software experts. And they don't have to be. Give them a system they understand effortlessly. An intuitive interface with clear buttons, logical screen layout and minimal distractions helps. Delete unnecessary options and offer only what is really needed. With Dysel's field service solution, you work with an interface designed for the technician, not for the IT department. Simple, clear, practical and fully usable offline.
A good indicator: training time. Can you send your mechanics out on their own with the app within a few hours? Then you're in good shape. Do you need to invest in multi-day training or intensive coaching? Then the solution is probably too complicated.
Short learning curve = high acceptance
Make the field service solution available on easy-to-use devices such as smartphones and tablets. That combined with a clear interface and uncluttered processes ensures a low learning curve. New users understand it quickly and are productive faster.
A short learning curve lowers resistance to automation. Especially with mechanics who have worked in a fixed way for years, change can create resistance. Show them that the switch is easy and actually supports them in their daily work. By emphasizing that the system helps them save time and reduce errors, you increase acceptance. You even create the chance for enthusiasm.
Simplicity also means cost savings
A simple mobile field service solution saves not only time but also money. Consider:
- Less training time and therefore less cost in onboarding
- Few support questions or usage issues
- No need for expensive custom modules or complex features
- Fewer errors through clear processes
- Faster implementation and easier upgrading in the futureop
That way you not only have a powerful tool for today, but also a flexible solution that grows with your organization.
Arend Jan Boersma is Senior Consultant at Dysel and specializes in optimizing and automating (field) service processes. Dysel's Equipment Life Cycle (ELC). is built on Microsoft Dynamics 365 Business Central and helps organizations support service processes simply, efficiently and fully integrated. The mobile Field Service App fits this perfectly and provides an intuitive solution for field service technicians.
