Software solutions come in many shapes and sizes and for a variety of application areas. While the variety of systems and programs is wide, there are some criteria that are important for any software solution. Whatever program you are looking for, whatever the application and objectives, make sure it at least meets these criteria:
Stable
Preferably choose a software solution that has been developed on a solid platform and is proven successful. After all, you don't want to be let down by the system, not now and not in the future. Bugs, limitations, non-functioning; it will cause you frustration and cost you money. Make sure you are not dependent on one or a few techies who know and support your system. To continue working successfully with the software in the future, it is wise to choose a system on a popular and stable platform that many companies and users rely on every day, that is under continuous development and whose source code is housed with an escrow agent.
Recognizable
A software solution with a recognizable look and feel increases the likelihood of end-user acceptance. The learning curve of a recognizable system is short, so a limited amount of training to users is sufficient. Moreover, an intuitive and user-friendly system is very pleasant to work with. This is why it is important to pay attention to not only the features and functionalities in software solutions, but also the design, user interface, menu structure and workflow. Ultimately, you want employees to embrace the software and find that it actually helps them in their daily work.
Reliable
You have to be able to rely on software. Complete functionality, excellent performance and do what it is supposed to do. You increase your chances of getting a reliable system by choosing a product that is developed, tested, used and supported by a large community. Software that thousands of end users rely on every day and that is extensively tested will not easily let you down. Also pay attention to future plans for the software; will they continue to work on developing the software to ensure that users can rely on a reliable and quality system in the future?
Flexible
Your organization's requirements and wishes for software change over time. When choosing particular systems, it is therefore important to also take these changing circumstances into account. Can the software grow with your organization? Is the system flexible enough to accommodate new requirements? An important aspect here is the technology of the system. It must be future-proof and enable you to enjoy the benefits of your automation for a long time. Also think about possible interfaces and integrations with other systems in your organizations or third parties, does your software offer the possibilities for this?
Valuable
It seems like an open door; software must provide value. Yet this aspect is still sometimes lost sight of. Return on investment should be the starting point. When investing in software, look at the total costs and the expected returns. Which processes will be faster and more efficient, how much time will you save and in what way will your organization become more decisive? When the calculation is positive, you know that investing in the software is a good choice.
Remko Gaastra is President of Dysel North America. He discusses daily the challenges and risks that (potential) customers experience with software.
