ERP key users play an important role in the implementation of new business software. They optimize processes, test software and provide internal training and support. That takes a lot of time in addition to regular work. But have you thought about these four benefits of being an ERP key user?
1. You are "in control
As an ERP key user, you help shape how the company will work and what role automation plays in it. So you have a direct influence on the way things work. Have you always been bothered by an inefficient process? Or do you think the company has been missing a perfect opportunity for improvement for years? As a key user, you can bring about change. Especially for the processes in your own department, your advice will be listened to carefully. Ultimately, you as a team take the decision about the way of working and automation, but your opinion can be decisive.
2. You get to know the company better
The goal of ERP implementation is to make the organization as a whole more successful. So that means looking beyond your own department and understanding which processes work best organization-wide. As a result, you're going to get to know the organization better. You will better understand how other departments work, what challenges they face and how you might be able to help them from your department.
"You're going to make your job easier, but also that of colleagues. You will make customers happy because they will be helped faster and better."
3. You are the driver of improvement
Although the implementation of new business software is not without controversy, it ultimately delivers improvement. And as a key user, you are the driving force behind it. You will make your work easier, but also that of colleagues. You will make customers happy, because they will be helped faster and better. And going live is not the end, but the starting point of new improvement projects. Where can a process be even faster or better? Which additional module or tool can we put into use now?
4. You are or will become a knowledge authority
Colleagues come to you with their questions about the new system or how a process works. It takes time to help them, but it's great to be the expert in the field. As an ERP key user, you develop knowledge of IT and of business processes. And you learn how to properly document and convey this knowledge to colleagues.
So don't be alarmed by the responsibility and amount of work involved when you become a key user of the new ERP system. Above all, see it as a sign of confidence in your skills and an excellent opportunity to increase your knowledge. And above all, as a wonderful opportunity to ensure improvement and take the organization to the next level.
