Service planning within your equipment dealership is a big challenge. An excellent tool to best assign your work orders to your service technicians is a Graphical Planning Board. This offers some significant advantages over other scheduling tools:
1. A better overview of the amount of work
In a Graphical Planning Board you can see at a glance how the work orders are assigned to your service technicians. With the mechanics on the left, their schedule on the right and the work orders yet to be assigned on the right, you have a complete picture of the planning and how to optimize it. Moreover, this overview is always up to date. New work orders appear immediately in the Graphical Planning Board and you can see exactly when an engineer has completed a work order. So the planning overview is complete and up-to-date. And you can adjust the view, for example by looking at the planning per day, per three days or per week.
2. Faster work order assignment and schedule changes
Assigning work orders to mechanics is very easy with the Graphic Plan Board. It's just a matter of dragging the work order to the right resource at the right day and time. And if you want to change something about the schedule, it's just as easy. For example, by dragging the work order to a different technician, or adjusting the duration or assigning the work order to multiple technicians. Your service technicians receive notification of the changes you make, so they are always up to date with the schedule.
"The main benefit of the Graphic Plan Board: the quality of service goes up."
3. Real-time connection with mechanics
By putting the Graphical Planning Board in real-time connection with the service technicians' mobile application, planning knows what is happening in the field and vice versa. Thus, the service planner immediately sees when a mechanic is driving towards a job, starting, taking a break or completing his work. Useful information for assigning new work orders. The service engineer in turn sees it immediately when new work orders are assigned to him or her, there are changes in the schedule or when additional information has been added to work orders.
4. Provide customers with better services
The main benefit of the Graphic Plan Board: the quality of service goes up. You will be able to provide even faster and better service to customers by being able to optimize planning. For example, assign an emergency order to a service technician who is nearby at that very moment, or schedule a job earlier because a technician finished the previous work order sooner than expected. The Graphical Schedule Board can also take into account your mechanics' skills and customer preferences. That way, you assign the best available resource to each job.
Does your organization have a field service department and want to organize it as efficiently as possible? Then the Graphic Planboard is a perfect tool for you! Want to know more about the Dysel Graphic Planboard? Send us a message and we'll get back to you.
