ERP software can make or break your business. But besides the software itself, the party implementing and supporting the ERP system is also crucial. After all, this party helps you with:
- maximizing the capabilities of the ERP system
- optimizing the system and your business processes now and in the future
- ensuring the quality of the system toward the future
Therefore, do not choose a supplier, but a partner to work with. The difference between supplier and partner may seem subtle, but it has a big impact.
Through collaboration the best results
The relationship with a vendor is one-sided; you receive the software and get to work with it. The relationship with a partner is two-sided: together with the partner you agree on which modules are needed, how the system will be set up and you define the business processes. A partner knows your type of business and has the experience to advise you and act as a sparring partner. It is obvious that cooperation leads to the best results. You do not have a package foisted on you, but together with the specialist in ERP and in your industry you create the solution that best fits the requirements and wishes of your organization.
A partner listens to the customer
Vendors build the software based on their own ideas and then market it. But a partner also listens to you and to other customers and incorporates this knowledge into the software. After all, it is the end users who experience the software in practice and are the first to discover new needs. Needs that arise from changes within the industry in which they operate, for example. If the software partner assesses that the requested functionality adds value for its customers, it will be developed in the standard and all customers will benefit from the new features.
Want to get maximum benefit from ERP software? Then choose not only a software package, but also a software partner!
Philip van Kemenade is a marketer at Dysel and has daily contact with end users of software.
