Blog Putting employees ahead of customers
Customer-focused. It is one of the most popular terms for organizations, especially in the services industry, to describe themselves. But how important is it to be customer-focused? Does that provide the best result for the customer? More and more companies believe in a focus on the employee as an optimal strategy for customer satisfaction. Why would you put employees ahead of customers? “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” It is a well-known quote of the successful entrepreneur Richard Branson. The idea behind this is that employees who feel valued and respected are motivated to fully commit themselves to the customer. Happy employees create happy...