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BlogEffective deployment of a support portal

22/10/2021 - Philip van Kemenade

With a support portal you offer online service and support to your customers. Your customers can, for example, submit support tickets, find answers to their questions, view documents or make service appointments. In this blog an overview of the benefits of a support portal and what you should pay attention to when deploying a support portal. Plus, the biggest pitfall to avoid. 24/7 digital self-support With a support portal you offer customers the opportunity to get digital self-support at any time. This immediately contains the three major benefits of a support portal: Open 24/7: customers do not depend on your opening hours, but solve their problems and raise their questions whenever they want to. Digital: no need for customers to...

Dealer management system checklist

15/10/2021 - Philip van Kemenade

A strong and complete dealer management system is a competitive advantage for equipment dealers. But which criteria should you pay attention to? In any case, make sure that you meet these criteria: 1. Future-proof It often sounds like an empty cry; future-proof. But even when it comes to software...

A new ERP system requires organizational change management

08/10/2021 - Philip van Kemenade

At Dysel we help organizations by optimizing business processes, supported by innovative software solutions. We confront organizations, but especially people, with change. Managing this change within your organization is of crucial importance if you want to turn the ERP implementation into a...

Key benefits of interfacing business systems with third parties

01/10/2021 - Philip van Kemenade

An interface between your business system and that of another company (for example a manufacturer or supplier) can be compared to a bridge. The data remains stored in two places but is automatically exchanged based on the design of the bridge. This provides a few important benefits. When do you use...

Turn your ERP project into a success in 6 steps

24/09/2021 - Philip van Kemenade

To successfully complete an ERP implementation is a challenging job. Even the most experienced project managers in the most professional organizations struggle with this. With these 6 steps you ensure that the ERP project is completed within the set time, scope and budget and you increase the chance...

6 aftersales revenue opportunities for equipment dealers

17/09/2021 - Philip van Kemenade

The margins on equipment sales are under a lot of pressure. This means that equipment dealers mainly need to rely on aftersales revenue. That goes beyond repairs and inspections. These are 6 opportunities for aftersales revenue for equipment dealers: 1. Preventive maintenance With preventive maintenance, you prevent damage, defects and costly downtime of machines at later times. Convince your customers of the importance and necessity of regular preventive maintenance. And perform the maintenance jobs and inspections flawlessly for ultimate customer satisfaction. 2. Service contracts With a service contract, customers pay a fixed amount, which entitles them to a certain level of service. But what service do you offer your customers and...

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