If you can't explain it simply, you don't know it well enough

From time to time you have questions about how to use your ERP system and you want those questions to be answered as quickly as possible. However, it is best not to pick up the phone or send an email, but to submit a ticket in an online support environment. 1. You will be helped faster Tickets submitted through a support site are picked up faster than questions by email or phone. With a ticket, the support desk immediately sees to which customer the ticket is related, which version of the software, a description of the problem, possibly clarified with screenshots or attachments. As a result, the question can be answered immediately or be assigned to the right specialist. No emails back and forth to get information complete or telephone...