If you can't explain it simply, you don't know it well enough

BlogERP software support; the importance of complete ticket information

15/05/2020 - Teun Arts

The ERP system is the most business-critical application of the organization. When you encounter problems or have questions, you need to be helped quickly. But what is the best way to ask your question? When you submit your support ticket with complete information, it is more likely you will get quick and adequate support. What you can do yourself Before you ask your question about the ERP system to the support department, there are several things you can do yourself. That is still the fastest way to get the answer to your question: Study the documentation: check the process flows, manuals and work instructions. Ask a close colleague for help: your colleague who uses the same functionality might be able to help you. Ask a key user or...

Working from home, 4 advantages and 4 disadvantages

20/03/2020 - Teun Arts

Because of the coronavirus, many companies have taken the necessary measures to allow their employees to work from home as much as possible. Working from home has advantages and disadvantages. With the right policy, you will enjoy the advantages and limit the disadvantages.   4 advantages   1...

Why do you pay a software enhancement fee every year?

07/02/2020 - Teun Arts

Companies that have purchased an ERP system can, in many cases, participate in a software enhancement plan. This requires you to pay an annual fee for software maintenance. But what exactly are the benefits of such a software enhancement plan? Benefits of an active software license Participation...

Should you worry when your ERP system is end of life?

08/11/2019 - Teun Arts

Suppose the ERP system that is used in your organization does not have a future. For example, because development has stopped, sales are stagnating, or support has been terminated. But the system works great for you. Should you worry then? Product life cycle of ERP systems Like any other product...

7 things you should know before you start to upgrade your ERP system

30/08/2019 - Teun Arts

Before you upgrade your ERP system to a new version, you need to have a clear understanding about a few things. Without a decent project plan, you might lose a lot of time and money and your company runs dangerous risks. These are 7 important things to keep in mind: 1. The objectives Why do you...

Customers are your greatest salesforce

24/05/2019 - Teun Arts

More than 60% of people trust the feedback of other customers, even if they don’t know them. A big difference with the trust customers place in salespeople. This offers opportunities for both your organization and for your customer. Important for the reputation of your company In my previous blog I explained why it is wise to invest a lot of time in retaining customers. It is a cheaper and easier way to score new projects or sales deals than hunting for new customers. However, it is not only important for generating new business, but also for the reputation of your company. Happy customers spread positive feedback about you and contribute to a strong reputation. And that of course contributes to the success of your organization. So...

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