Business software often comprises a wide variety of functionalities. For the average user, a large part of the features of the software is not relevant to his or her daily activities. Role-based business software then comes in very handy; you log in as a type of user and get to see only the information that is relevant to you. No more endless navigating through all the menus and screens or struggling for hours to find the information you are looking for, but perform your work quickly and easily.
It goes without saying that the financial manager has completely different information needs than the service manager. With role-based business software both users log on with a different 'profile'. The financial manager sees financial KPIs and has direct access to functionalities in the field of finance, accounting and reporting. The service manager, however, is primarily interested in the work order quotes, work orders and service reports. He sees the workload of the service department and can act immediately upon it. What roles a system provides obviously depends on the industry in which you are active. A software provider specialized in your industry knows what roles are important for your organization.
For mobile software applications it is of crucial importance that they are focused on the specific tasks of the user. That is because mobile devices bring with them limitations in screen size and data storage. Intuitive menus and easy navigation are necessary to allow users to work successfully and happy with the software solution. Therefore, mobile devices are great for providing access to role-based software.
Role-based business software increases the acceptance of the employees by the recognizability and simplicity of the system. After deployment, job satisfaction will increase and processes will be faster and more efficient. But what you should avoid is that users with role-based software encounter limitations. Your goal is to make the work of people easier. Make sure you do not unnecessarily block features and authorizations and provide your employees sufficient rights in the system.
Hems van Heek is Managing Director of Dysel and has extensive experience in assisting customers in optimal use of ERP software.