ERP key users play an important role in the implementation of new business software. They optimize processes, test the software and provide internal training and support. That takes a lot of time in addition to the regular work you do. But did you also think of these four benefits of being an ERP key user?
1. You are "in control"
As an ERP key user, you help define how the company will work and what role automation plays in this. You have a direct impact on how the company operates. Have you always been frustrated by an inefficient process? Or do you think the company has been missing a perfect opportunity for improvement for years? As a key user you can change things around. Especially for the processes in your own department, your advice is listened to very carefully. Ultimately, you make the decision about the working method and automation as a team, but your opinion could be decisive.
2. You get to know the company better
The purpose of the ERP implementation is to make the organization as a whole more successful. This means that you need to look beyond your own department and understand which processes work best throughout the entire organization. As a result, you will get to know the organization better. You will gain a better understanding of how other departments work, what challenges they face and how you may be able to help them from your department.
"You will make your own work easier, but also your colleagues’ work. You make customers happy because they get faster and better service."
3. You are the driving force behind improvement
Although the implementation of new business software is not without a struggle, it ultimately leads to improvement. And as a key user you are the driving force behind this. You will make your own work easier, but also your colleagues’ work. You make customers happy because they get faster and better service. And the go-live of the system is not the end, but rather the starting point of new improvement projects. What process can go faster or better? Which extra module or tool can we start using now?
4. You are or will become a knowledge authority
Colleagues come to you with their questions about the new system or about how a process works. It takes time to help them, but it is great to be the expert in this area. As an ERP key user, you develop knowledge of IT and business processes. And you will learn how to properly document this and transfer the knowledge to colleagues.
So, don't be scared off by the responsibility and amount of work that it takes to be a key user of the new ERP system. Moreover, consider it as a sign of confidence in your skills and as an excellent opportunity to increase your knowledge. And as a wonderful opportunity to improve things and take the organization to a higher level.